CM New World
Everything you need to know to get going in CM New World
Add additional viewsIn this article, we explain how to add additional views.
View broadcast messagesIn this article, we explain how to view broadcast messages.
Setup client feedback alertsIn this article, we explain how to setup client feedback alerts.
Add tag administratorIn this article, we explain how to add a tag administrator.
Download visit logsIn this article, we explain downloading visit logs.
Add a form to a client recordIn this article, we explain how to adda a form to a client record.
Complete forms in CM Mobile appIn this article, we explain how to complete forms in the CM Mobile application.
Access updates missing in user managerIn this article, we explain what to do if access identity changes are not being reflected in user manager.
Assign or unassign applicationsIn this article, we explain how to assign and unassign applications.
Events attach to duplicate client recordIn this article, we explain events attaching to duplicate client records.
Enable and disable accountIn this article, we explain how to enable and disable an account.
Client portalIn this article, we explain the client portal.
User groups not assigning correctlyIn this article, we explain what to do if user groups are not assigning correctly.
Add outcomesIn this article, we explain how to add outcomes.
Journal overviewIn this article, we explain what the journal is used for within CM New World.
ReCAPTCHA shows on every loginIn this article, we explain what the recaptcha appearing is there for when a user goes to log in.
To do list filtersIn this article, we explain the client manager to do list filters.
Sharing files in document managerIn this article, we explain sharing files in document manager.
Client portal guideIn this article, we explain the client portal guide.
Download personal messagesIn this article, we explain how to download personal messages in carer manager.
Provide a list of user managersIn this article, we explain if you can provide a list of user managers.
User account activation email not receivedIn this article, we explain why a user account activation email has not been received.
Edit client feedbackIn this article, we explain how to edit client feedback.
Remove missed medication alerts or notificationsIn this article, we explain how to remove missed medication alerts and notifications.
Apostrophes not showing correctlyIn this article, we explain what to do if apostrophes are not showing correctly in the client feedback download.
Troubleshooting
Get help on common issues and errors.
Error: idToken ExpiredIn this article, we explain what could be causing the above error message.
Error: We seem to be having some troubleIn this article, we explain what to do if you receive the above error message.
Invalid reCaptcha Unauthorised (401)In this article, we explain what to check for when you are unable to log into the HAS portal with the above error message.
Broadcast messages not being receivedIn this article, we explain what to do if broadcast messages are not being received.
Code displayed instead of client addressIn this article, we explain why you might see a code displayed instead of a client address within Visit Manager.
Document managerIn this article, we explain what document manager is.
Enable multi factor authenticationIn this article, we explain how to enable multi factor authentication.
Error processing login requestIn this article, we explain what to do if you get the below error message.
Error: IAT is in the future: 1700738220In this article, we explain what to do if your IAT is in the future.
Outcomes not importingIn this article, we explain outcomes not importing to client manager.
You don’t have permission to view this content errorIn this article, we explain what to do if you receive the below error message.
Forms
Everything you need to know about forms.
Creating formsIn this article, we explain how to create forms.
Fill in forms using client managerIn this article, we explain how to fill in forms in client manager.
Form Builder: Copy a formIn this article, we explain how to copy a form within form builder.
Forms: Maximum time to complete surveyIn this article, we explain the maximum time to complete a survey.
Invalid JSON entered in form errorIn this article, we explain what to do if you get the above error message.
Enabling completion of formsIn this article, we explain how to enable completion of forms in CM Mobile.
Obtain the JSON for a form builder formIn this article, we explain how to obtain the JSON for a form builder form.
Using date filters within client formsIn this article, we explain how to apply date filters within client forms.
Login and account activation
Everything you need to know to login and activate your account.
Activation link invalidIn this article, we explain what to do if you are unable to validate your account activation link.
Create a CM Mobile user accountIn this article, we explain how to create a CM Mobile user account.
Create a new user accountIn this article, we explain how to create a new user account.
Log into CM New WorldIn this article, we show you how to log into CM New World.
Request a password resetIn this article, we explain how to reset your password.
Request a user administratorIn this article, we explain how to request a user administrator.
eMar
Everything you need to know about eMar.
Download active eMAR chartsIn this article, we explain how to download active eMAR charts.
Edit eMAR timeslot names and timesIn this article, we explain how to change the name and times of the eMAR timeslots.
eMAR missing from client record after stopIn this article, we explain what you need to do if eMAR is disappearing from a client record after being stopped.
eMAR restarted for reactivated clientsIn this article, we explain why you need to stop medication before making a client inactive.
eMAR setting up notification alertsIn this article, we explain how to set up notification alerts.
eMAR tile missing for carers in CM MobileIn this article, we explain what to do if a carer is unable to see the eMAR tile in CM Mobile.
Medication unauthorised dashboardIn this article, we explain how to authorise medication from the unauthorised dashboard.
Medication with incorrect datesIn this article, we explain why medication showing as stopped with a to date before the from date might occur in eMAR.
Missed medication alerts raisedIn this article, we explain missed medication alerts raised when eMAR has been completed.
Missed medication notifications failingIn this article, we explain what to do if missed medication notifications are not being raised.
Notifications triggered at wrong timeIn this article, we explain what to do if notification's are being raised at the wrong time.
Remove missed medication alertsIn this article, we explain how to remove missed medication alerts or notifications.
Stop a blister packIn this article, we explain how to end blister pack medication.
Add a medicationIn this article, we explain how to add a medication in eMAR.
Blister pack optionsIn this article, we explain the two different types of blister packs.