CM New World
Everything you need to know to get going in CM New World
By Billy1 author66 articles
Troubleshooting
Get help on common issues and errors.
- Error: idToken ExpiredWhat to do if you receive the error 'idToken Expired' in CM Mobile.
- Error: 'We seem to be having some trouble'What to do if you receive the error 'We seem to be having some trouble' when accessing the HAS Portal.
- Error: 'Unauthorised (401) invalid reCaptcha'What to do if you receive the error 'Unauthorised (401) invalid reCaptcha' when logging in to the HAS Portal.
- Broadcast messages not being receivedWhat to do if broadcast messages are not being received in CM Mobile.
- Code displayed instead of client addressUnderstanding why a code displays instead of a client address in Visit Manager.
- Document managerAn overview of document manager in Client Manager.
- Enable multi factor authenticationHow to enable multi-factor authentication for a user account in CM New World.
- Error processing login requestWhat to do if you receive an error processing login request when accessing your New World account.
- Error: 'IAT is in the future'What to do if you receive the error 'IAT is in the future' when logging in to your account.
- Outcomes not importingWhat to do if outcomes are not importing to Client Manager in CM New World.
- Error: 'You don't have permission to view this content'What to do if you receive the error 'You don't have permission to view this content' when accessing the HAS Portal.
- ReCAPTCHA shows on every loginUnderstanding why ReCAPTCHA appears every time you log in to CM New World or CM Mobile.
Forms
Everything you need to know about forms.
- Creating formsHow to create forms in CM New World.
- Fill in forms using client managerHow to fill in forms using Client Manager in CM New World.
- Form Builder: Copy a formHow to copy a form in Form Builder in CM New World.
- Forms: Maximum time to complete surveyHow to increase the maximum time to complete a survey in Form Builder.
- Invalid JSON entered in form errorWhat to do if you receive an invalid JSON error when saving a form in Form Builder.
- Enabling completion of formsHow to enable form completion in CM Mobile via Client Manager.
- Obtain the JSON for a form builder formHow to obtain the JSON for a Form Builder form in CM New World.
- Use date filters within client formsHow to apply date filters within client forms in Client Manager.
- Complete forms in CM Mobile appHow to complete forms in the CM Mobile application.
- Add a form to a client recordSteps to add a form to a client record in Client Manager.
Login and account activation
Everything you need to know to login and activate your account.
- Activation link invalidTroubleshooting an invalid account activation link in CM New World.
- Create a CM Mobile user accountA guide to setting up a new CM Mobile user account in CM New World.
- Create a new user accountEverything you need to know about creating a new user account in CM New World.
- Log into CM New WorldHow to log in to CM New World.
- Request a password resetSteps to reset your password in CM New World.
- Request a user administratorWhat to do if you need to find or request a user administrator in CM New World.
- User account activation email not receivedA guide to resolving a missing user account activation email in CM New World.
- Enable and disable accountHow to enable or disable a user account in CM New World.
eMar
Everything you need to know about eMar.
- Download active eMAR chartsSteps to download active eMAR charts in Client Manager.
- Edit eMAR timeslot names and timesA guide to changing the names and times of eMAR timeslots in CM Provider.
- eMAR missing from client record after stopWhat to do if an eMAR entry is missing from a client record after being stopped in CM New World.
- eMAR restarted for reactivated clientsUnderstanding why eMAR restarts when a client is reactivated in CM New World.
- eMAR: Set up notification alertsHow to configure eMAR notification alerts in Client Manager.
- eMAR tile missing for carers in CM MobileWhat to do if a carer cannot see the eMAR tile in CM Mobile.
- Medication unauthorised dashboardHow to authorise medication from the unauthorised medication dashboard in Client Manager.
- Medication with incorrect datesUnderstanding why medication may show incorrect dates in eMAR.
- Missed medication alerts raisedA guide to understanding why missed medication alerts are raised when eMAR has been completed.
- Missed medication notifications failingWhat to do if missed medication notifications are not being raised in eMAR.
- Notifications triggered at wrong timeSteps to resolve notifications being raised at the wrong time in CM New World.
- Remove missed medication alertsEverything you need to know about removing missed medication alerts in CM New World.
- Stop a blister packHow to stop blister pack medication in Client Manager.
- Add a medicationHow to add a medication in eMAR to ensure accurate documentation and keep the care team updated.
- Blister pack optionsAn overview of the two blister pack copy options available in eMAR.
User Management
Help to use the product
- Provide a list of user managersHow to request a list of user managers in CM New World.
- Assign or unassign applicationsHow to assign and unassign applications in User Manager.
- Add additional viewsHow to add additional views in Client Manager, Carer Manager, or Visit Manager.
- Add tag administratorHow to assign the tag administrator role in CM New World.
- Access updates missing in user managerWhat to do if Access Identity changes are not reflected in User Manager.
- User groups not assigning correctlyWhat to do if user groups are not assigning correctly in CM New World.
Getting started
Everything you need to help get started.
- View broadcast messagesHow to view broadcast messages in CM New World.
- Setup client feedback alertsHow to configure client feedback alerts in CM New World.
- Download visit logsHow to download visit logs from Visit Manager in CM New World.
- Events attach to duplicate client recordWhat to do if events are attaching to a duplicate client record in CM New World.
- Client portalHow to set up a user for the Client Portal in CM New World.
- Add outcomesHow to add and manage outcomes in Client Manager and CM Mobile.
- Journal overviewAn overview of the journal and how it is used in CM New World.
- To do list filtersAn overview of the To Do List and its filters in Client Manager.
- Sharing files in document managerHow to share files in Document Manager in CM New World.
- Client portal guideAn overview of the Client Portal and how to use it.
- Download personal messagesHow to download personal messages in Carer Manager.
- Edit client feedbackHow to edit client feedback in Client Manager.
- Remove missed medication alerts or notificationsEverything you need to know about removing missed medication alerts and notifications in CM New World.
- Apostrophes not showing correctlyWhat to do if apostrophes are not displaying correctly in the client feedback download.
- Roles and permissionsAn overview of roles and permissions in the CM Portal.