Accounts are enabled to grant users or clients access to services and features. Accounts disabled to restrict access, often due to inactivity, security concerns, or when a client relationship ends. Disabling helps protect data and system integrity without deleting account information.
Enabling a Disabled User Account
To enable a disabled user account, you must first update the user filters.
Log in to CM Portal.
Launch the User Manager application.
Select View Filters, then select User Status.
Choose All, and then select Apply and Close.
Search for the user you wish to enable.
Under the Account Status section, select the toggle to change the account status from Disabled to Enabled.
Select Save User to apply the changes.
Disabling a User Account
Log in to CM Portal.
Launch the User Manager application.
Search for the required user account.
Under the Account Status column, select the toggle to change the account status from Enabled to Disabled.
Save the changes.