Error: idToken Expired

This error displays when the ID token of a CM Mobile user session expires. There are several possible causes outlined below.

CM Mobile has an automatic log-out time of 12 hours. If a user remains logged in past this time, the 'idToken Expired' error will display.

To resolve this, log out of all sessions and log back in again.

This error can also appear if the device does not have the correct timezone set. In the device settings, ensure the timezone is set to update automatically.

If the issue persists, ask the user to check the time and date settings on their device. Try changing the time format from 12-hour to 24-hour and ensure the time is set to update automatically.