This error appears when a tag is scanned that has not yet been registered to a client record. Use the Tag Checker to confirm whether the tag is registered, then register it if needed.
Check if the tag is registered
Log in to CM Mobile.
Tap Menu in the top-left corner.
Scroll down and tap Tag Checker.
Place the device near the tag. If the tag is registered, a green tick will display, a chime will sound, and the client's name will appear.
Register the tag to a client
If no client is shown as registered to the tag, register it using the following steps:
Log in to CM Mobile.
Tap Menu, then tap Register a Tag.
Select the client from the list.
Scan the tag against the back of the device.
Repeat the process for any additional tags, or return to the main menu.