CM Mobile
Everything you need to get going in CM Mobile
By Billy1 author64 articles
Troubleshooting
Get help on common issues and errors.
- App is not available via Play StoreHow to access the CM Mobile app via the Google Play Store.
- Blister pack showing 0 pillsWhat to do if a blister pack is showing 0 pills for some timeslots in CM Mobile.
- Adjust advance days in CM MobileHow to adjust how many days in advance are displayed in CM Mobile.
- App use requires PIN, password, or pattern lockUnderstanding why a PIN, password, or pattern lock is required to use CM Mobile.
- Error: Something went wrong, try again laterWhat to do if you receive the 'Something went wrong, try again later' error in CM Mobile.
- Error: Device is set to use a manual proxyWhat to do if your device is configured to use a manual proxy setting.
- Error: This page isn't workingWhat to do if you receive the 'This page isn't working' error when logging in to CM Mobile.
- Error 403: User configuration issueWhat to do if you receive a 403 user configuration error when logging in to CM Mobile.
- Internet connection error messageWhat to do if you receive the 'Oops! Something went wrong. Check your internet connection' error in CM Mobile.
- Client contacts not displaying in CM MobileWhat to do if a client contact is not displaying in CM Mobile.
- Error: CM Mobile is already assigned to this userWhat to do if you receive the 'CM Mobile is already assigned to this user' error.
- Events rejected due to invalid handset timeWhat to do if CM Mobile events are being rejected due to an invalid handset time.
- Message notification icon stuck on unreadUnderstanding why a message notification icon may be stuck on unread in CM Mobile.
- Unable to open the CM Mobile appWhat to do if you are unable to open the CM Mobile app on your device.
- Error: CM Mobile is already assigned to this userUnderstanding and resolving the 'CM Mobile is already assigned to this user' error in CM Mobile.
- Error: Oops! There may have been a hiccup retrieving your applicationsWhat to do if you receive the 'Oops! There may have been a hiccup retrieving your applications' error.
- Error: HTTP Error 500What to do if you receive an HTTP Error 500 when logging in to CM Mobile or the CM Portal.
- Error: Handset time appears inaccurateWhat to do if you receive the 'It appears that your handset time is inaccurate' error in CM Mobile.
- Error: The operation couldn't be completedUnderstanding the 'Oops! Something went wrong. The operation couldn't be completed' error in CM Mobile.
- Feedback not receivedWhat to do if client feedback left in CM Mobile is not being received in the CM Portal.
Visits
Everything you need to know about visits.
- Assigned visits not showingWhat to do when assigned visits are not showing for a care worker in CM Mobile.
- Edit visit logsUnderstanding whether visit logs can be edited in CM Mobile.
- Privacy for carers on double-up visitsHow to prevent carers from seeing each other's phone numbers on double-up visits in CM Mobile.
- Register a visit using NFC or QRHow to register a visit using NFC or QR in CM Mobile.
- Visit updates not showing in appUnderstanding why visit updates may not appear immediately in CM Mobile.
- Visits disappearing from carers rotasUnderstanding why visit updates may not appear immediately in CM Mobile.
Login issues and account activation
Everything you need to know about logging in and account activation.
- Activate your accountHow to activate your CM Mobile account.
- Carer unable to log in or log outWhat to do if a care worker is unable to scan a tag in CM Mobile.
- CM mobile automatically closes on iPhoneWhat to do if CM Mobile automatically closes on iPhone.
- Deactivate my CM Mobile accountHow to deactivate a CM Mobile account in User Manager.
- Disable a CM Mobile accountHow to disable a CM Mobile user account in User Manager.
- Password requirementsAn overview of the password requirements for CM Mobile and CM Portal accounts.
- You have been automatically logged outUnderstanding the 'You have been automatically logged out' message in CM Mobile.
- Reconfigure a CM Mobile accountHow to reconfigure a CM Mobile account to link it to the correct user record.
- BiometricsAn overview of biometric login in CM Mobile.
- Personal messages not received by carerWhat to do if a care worker is not receiving personal messages in CM Mobile.
- Reset CM Mobile passwordHow to reset your CM Mobile password.
- Download CM Mobile applicationHow to download CM Mobile on iOS and Android.
Getting started
Everything you need to help you get started.
- Enable panic alertsHow to enable panic alerts for CM Mobile.
- GPS and the accuracy statisticsAn overview of GPS tracking and accuracy statistics in CM Mobile.
- Directing carers to the wrong addressWhat to do if CM Mobile is directing care workers to the wrong address.
- Version and updatesAn overview of the latest CM Mobile versions and recent updates.
- View shifts informationHow to find shift information recorded in CM Mobile.
- Events linking to inactive care worker recordWhat to do if events are linking to an inactive care worker record in CM Mobile.
- New message alerts not receivedWhat to do if new message alerts are not coming through in CM Mobile.
- Operating systems & Supported platformsAn overview of the operating systems and supported platforms for CM Mobile.
- Case requirementsAn overview of the information required when raising a CM Mobile support case.
- Set Google Chrome as your default browserHow to set Google Chrome as your default browser on your device.
- Can carer email address be amended?Understanding whether a carer's email address can be amended in CM Mobile.
- Provider view missing in visit managerHow to add a missing provider view in Visit Manager.
- CM Mobile forms updatesUnderstanding how form updates work in CM Mobile.
- Complete forms in the CM Mobile appHow to complete forms in the CM Mobile app.
- Feedback missing from CM MobileWhat to do if client feedback records are missing or limited in CM Mobile.