CM Mobile
Everything you need to get going in CM Mobile
Feedback not receivedIn this article, we tell you what to do if clients feedback is not being received.
Can carer email address be amended?In this article, we confirm that you are unable to amend a carer's email address.
Provider view missing in visit managerIn this article, we explain how to add the missing provider in visit manager.
Set Google Chrome as your default browserIn this article, we explain how to set google chrome as your default browser.
Download CM Mobile applicationIn this article, we explain how to download the CM mobile application.
Case requirementsIn this article, we explain the CM mobile case requirements.
Reset CM Mobile passwordIn this article, we explain how to reset your password.
Operating systems & Supported platformsIn this article, we explain operating systems and supported platforms.
New message alerts not receivedIn this article, we explain what to do if no alert is coming through when a message is received.
Events linking to inactive care worker recordIn this article, we explain events linking to inactive care worker records.
View shifts informationIn this article, we explain where to find the view shifts information.
The operation couldn't be completed errorIn this article, we explain what the issue is when you get the below error message.
Version and updatesIn this article, we give you the most up to date versions and updates of CM mobile.
Handset time appears inaccurateIn this article, we explain what to do when you get the below error message.
Directing carers to the wrong addressIn this article, we explain how to edit the address to make sure carers are not directed to the wrong address.
CM Mobile forms updatesIn this article, we explain cm mobile forms updates.
Personal messages not received by carerIn this article, we explain why a carer can not receive personal messages but can receive broadcasts.
GPS and the accuracy statisticsIn this article, we explain GPS and the accuracy statistics.
Feedback dropping off CM mobileIn this article, we explain why feedback could be dropping off within CM mobile.
BiometricsIn this article, we explain biometrics.
Enable panic alertsIn this article, we explain how to enable panic alerts.
Complete forms in the CM Mobile app.In this article, we explain how to complete forms within the CM Mobile application.
Troubleshooting
Get help on common issues and errors.
App is not available via Play StoreIn this article, we explain how to access the CM Mobile app via the play store.
Blister pack showing 0 pillsIn this article, we explain what to do if the above error is happening.
Adjust advance days in CM MobileIn this article, we show you how to amend how many days in advance are displayed in CM Mobile.
‘App use requires PIN, password, or pattern lock’In this article, we explain why a password, PIN, or pattern lock is required to use the app for security.
Error Something went wrong, try again laterIn this article, we explain what to do if you receive the above error message.
Error: Device is set to use a manual proxyIn this article, we explain what to do if your device is currently configured to use a manual proxy setting.
Error: 'This page isn't working'In this article, we explain what to do if the below error message appears.
Oops! Error 403 – user config issueIn this article, we explain what to do if you receive the below error message.
Internet connection error messageIn this article, we explain what to do when you get the below error message.
Client contacts not displaying in CM MobileIn this article, we explain what to do if a client contact is not displaying in CM Mobile.
CM Mobile is already assigned to this userIn this article, we explain what to do if CM Mobile is already assigned to a user.
Events rejected due to invalid handset timeIn this article, we tell you what the issue could be if events are rejected due to invalid handset times.
Message notification icon stuck on unreadIn this article, we explain what can be causing message notification icons to be stuck on unread.
Unable to open the CM Mobile appIn this article, we explain what to do if you are unable to open the CM Mobile app.
Visits
Everything you need to know about visits.
Assigned visits not showingIn this article, we explain what to do when visits are not showing, even when they are assigned to care workers.
Editing visit logsIn this article, we explain if you can edit visit logs.
Privacy for carers on double-up visitsIn this article, we explain what to do to make sure you don't see other carers numbers on a double up visit.
Register a visit using NFC or QRIn this article, we explain how to register a visit using NFC or QR.
Visit updates not showing in appIn this article, we explain what could be causing visit updates not to show in the app.
Visits disappearing from carers rotasIn this article, we explain visits disappearing from carers rotas.
Login issues and account activation
Everything you need to know about logging in and account activation.
Activating your accountIn this article, we explain how to activate your account.
Carer unable to log in or log outIn this article, we explain why a carer may be unable to log in or out.
CM mobile automatically closes on iPhoneIn this article, we explain what to do if CM mobile automatically closes on iPhone.
Deactivate my CM Mobile accountIn this article, we explain how to deactivate your CM Mobile account.
Enable or disable a CM Mobile accountIn this article, we explain how to enable and disable an account.
Password requirementsIn this article, we explain the password requirements for a CM Mobile account.
You have been automatically logged outIn this article, we will explain what to do if you receive the below error message.