Visits may disappear from carers rotas in CM Mobile due to syncing problems, filters hiding visits, schedule changes not updated on the device, incorrect carer assignments, or outdated app versions.
If you are experiencing performance issues with CM Mobile, please ensure:
CM Mobile is up-to-date. Please check for updates on the App Store.
The care worker is assigned correctly to CM Mobile. Try un-assigning and re-assigning CM Mobile from the carer.
The care worker has a stable internet connection.
Ask the care worker to switch between mobile data and Wi-Fi if possible, and try again.
Ensure the carer has planned visits assigned for the date in question on your CallConfirmLive! Database.
If all of the above are correct, please send a screenshot of the carer's visit screen on the CM Mobile application and raise a new case online referencing the title of this article, along with the carer's email address.