If a care worker has left feedback for a client but it has not been received in the HAS Portal, it could be due to the care worker's internet connection. CM Mobile relies on an internet connection in order to upload the data to the HAS Portal.
To rule out the internet connection as the cause of the fault, please ensure the care worker is connected to the internet when they leave the feedback. If no internet connection is available when the feedback is being written, ensure the care worker does not close CM Mobile down before it has access to a stable internet connection to upload the data.
If the internet connection has been ruled out as a cause of the problem, confirm if it is only one client the carer has this issue with. If it is just a single client, try re-registering the tag as the feedback may be linking to an old inactive record for the client.
If the problem persists, please raise a new case online and reference the title of this article.
Feedback not received
In this article, we tell you what to do if clients feedback is not being received.
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Written by Billy Dilks
Updated over 5 months ago