If a care worker has left feedback for a client but it has not appeared in the CM Portal, this is likely due to an internet connection issue. CM Mobile requires an internet connection to upload data.
To rule out the internet connection as the cause:
Ensure the care worker is connected to the internet when leaving feedback.
If no internet connection is available when the feedback is written, ensure the care worker does not close CM Mobile until a stable connection is available to upload the data.
If the internet connection has been ruled out, check whether the issue is limited to a single client. If so, try re-registering the tag, as the feedback may be linking to an old inactive record for that client.
If the problem persists, raise a new case online and reference the title of this article.