CM Mobile does not refresh automatically in real time. The visit list updates when the care worker logs in, re-opens the app, or pulls down on the visit list to manually refresh. A stable internet connection is also required to retrieve the latest visits.
To reduce the impact of this, make changes to visits in good time before the care worker is due to start. If a last-minute change is made, follow up directly with the care worker to ensure they are aware and have refreshed their CM Mobile visit screen.