Lost tag events occur when CM Mobile is unable to upload tag data due to a loss of signal or no available Wi-Fi or mobile data connection. To prevent events from being lost when the app is in offline mode, care workers should follow the steps below.
Do not log out of CM Mobile or swipe the app closed.
Once connected to Wi-Fi or mobile data, leave the app open for up to 20 minutes.
Swipe down from the top of the visit list to refresh the display and force tag events to be sent.