If a care worker is having difficulty scanning tags, work through the following checks before raising a case.
Confirm CM Mobile is up to date — check for the latest version on the App Store or Google Play Store.
Confirm the device's operating system is still supported. Refer to the Supported Platforms article for details.
Confirm the device's default browser is set to Google Chrome.
Confirm the device is NFC compatible and that NFC is enabled.
Confirm the device's camera works correctly when scanning a tag using the QR function.
📌 Note: Any attempts to scan a tag are recorded in the tag history section at the bottom of the CM Mobile screen. Tag information will appear in CallConfirmLive! before it appears on the care worker's device.
If the care worker is still unable to scan a tag, raise a case and include the following:
A screenshot of the tag history from the care worker's CM Mobile app.
A description of exactly what happens when the care worker attempts to scan a tag.