Any attempts to scan a tag are recorded and displayed in the tag history section at the bottom of the CM Mobile screen. Each event displays one of the following statuses:
Status | Display |
Synced | Client initials and event time |
Pending | A question mark and event time |
Rejected | Event time displayed in red |
đ Note: All events scanned via CM Mobile are sent to your database before they appear on the carer's CM Mobile screen. If an event is not showing, check the event screen in CallConfirmLive!
If the event is still not showing, raise a case and include a screenshot of the tag history from the carer's CM Mobile app.
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