Reconfiguring a CM Mobile account may be needed when:
A care worker tags in or out and appears under the wrong name.
A care worker has multiple user records and CM Mobile is linked to the incorrect one.
CM Mobile activity is being attributed to the wrong user account.
Access User Manager
Log in to CM New World.
Select User Manager from the landing page.
Locate the user
Search for the user's name.
Select the correct user from the search results.
Edit the CM Mobile assignment
Scroll down to Assigned Applications.
Click Edit next to CM Mobile.
On the initial screen, click Next.
Verify the linked user record
On the Configure Settings page, review the user record currently linked to the CM Mobile profile.
If the assigned account is incorrect, click Remove to unlink it.
Assign the correct user record
Locate the correct version of the care worker's account from the list of available user records.
Select the appropriate record and click Assign.
Click Next to continue.
Save the changes
Click Commit to apply the changes.
Click Complete.
Click Save User to finalise the configuration.
Once saved, CM Mobile will be linked to the correct user record and all future activity will be attributed to the correct account.
đ Note: If the correct user record is not available for selection, or if issues persist after reconfiguration, raise a case for further investigation.