This process is typically required when a carer tags in and appears under the wrong name or a carer has multiple user records, and the CM Mobile app links to the incorrect one.
Follow the steps to Reconfigure a CM Mobile Account:
Go to the CM New World login page.
Enter your credentials and sign in.
When the landing page loads, navigate to User Manager.
In User Manager, search for the user’s name, select the correct user from the search results.
Scroll to Assigned Applications, locate CM Mobile in the list.
Click Edit next to CM Mobile, then click Next on the initial screen.
On the Configure Settings page, check which user the CM Mobile profile is currently linked to.
If the assigned account is incorrect, click Remove to unlink it.
In the list of available user records, locate the correct version of the carer.
Select the correct record and click Assign, click Next.
Click Commit to apply the changes and then click Complete.
Finally, click Save User to finalise.