If you find you are unable to open the CM Mobile app on your device, try following these suggestions:
Please check that the device you are using is compatible with CM Mobile using our Supported Platforms Page.
Please check you have downloaded CM Mobile from the Google Play Store or Apple App Store, and you have downloaded any pending updates.
If the problem persists, try uninstalling and reinstalling the app.
If, after trying these recommendations, you are still having the same issue, please raise a new case online referencing the title of this article and provide us with the make and model of your phone, your Android or IOS version, and any related information that may be helpful, such as any error messages.