If care workers report that their CM Mobile events are not recording at the correct time, check the following on the device:
The time and date settings are set to 24-hour time and configured to update automatically. Refer to the relevant article for steps on how to check this.
The device software is up to date. Refer to the supported platforms article for details.
The latest version of CM Mobile is installed.
If the issue persists after completing these checks, raise a new case online and reference the title of this article. Include the following details:
Make and model of the device.
Operating system installed.
CM Mobile version.
A screenshot of the events in CM Mobile.
A screenshot of the time and date settings.