In CM Mobile, Case Requirements are the key tasks and documentation needed to complete a case properly. The CM Mobile application cases differ depending on each phone's configuration.
The details required to raise CM Mobile cases are as follows:
Make and model of the device.
The version of CM Mobile installed.
The default browser installed on the device (Chrome, Edge etc).
The operating system installed (Version of Android or IOS installed).
Time and date that the issue occurred.
Carer email address.
A screenshot of the error message or tag history ( if applicable).