Troubleshooting
Get help on common issues and errors.
By Billy1 author20 articles
- App is not available via Play StoreHow to access the CM Mobile app via the Google Play Store.
- Blister pack showing 0 pillsWhat to do if a blister pack is showing 0 pills for some timeslots in CM Mobile.
- Adjust advance days in CM MobileHow to adjust how many days in advance are displayed in CM Mobile.
- App use requires PIN, password, or pattern lockUnderstanding why a PIN, password, or pattern lock is required to use CM Mobile.
- Error: Something went wrong, try again laterWhat to do if you receive the 'Something went wrong, try again later' error in CM Mobile.
- Error: Device is set to use a manual proxyWhat to do if your device is configured to use a manual proxy setting.
- Error: This page isn't workingWhat to do if you receive the 'This page isn't working' error when logging in to CM Mobile.
- Error 403: User configuration issueWhat to do if you receive a 403 user configuration error when logging in to CM Mobile.
- Internet connection error messageWhat to do if you receive the 'Oops! Something went wrong. Check your internet connection' error in CM Mobile.
- Client contacts not displaying in CM MobileWhat to do if a client contact is not displaying in CM Mobile.
- Error: CM Mobile is already assigned to this userWhat to do if you receive the 'CM Mobile is already assigned to this user' error.
- Events rejected due to invalid handset timeWhat to do if CM Mobile events are being rejected due to an invalid handset time.
- Message notification icon stuck on unreadUnderstanding why a message notification icon may be stuck on unread in CM Mobile.
- Unable to open the CM Mobile appWhat to do if you are unable to open the CM Mobile app on your device.
- Error: CM Mobile is already assigned to this userUnderstanding and resolving the 'CM Mobile is already assigned to this user' error in CM Mobile.
- Error: Oops! There may have been a hiccup retrieving your applicationsWhat to do if you receive the 'Oops! There may have been a hiccup retrieving your applications' error.
- Error: HTTP Error 500What to do if you receive an HTTP Error 500 when logging in to CM Mobile or the CM Portal.
- Error: Handset time appears inaccurateWhat to do if you receive the 'It appears that your handset time is inaccurate' error in CM Mobile.
- Error: The operation couldn't be completedUnderstanding the 'Oops! Something went wrong. The operation couldn't be completed' error in CM Mobile.
- Feedback not receivedWhat to do if client feedback left in CM Mobile is not being received in the CM Portal.