Troubleshooting
Get help on common issues and errors.
App is not available via Play StoreIn this article, we explain how to access the CM Mobile app via the play store.
Blister pack showing 0 pillsIn this article, we explain what to do if the above error is happening.
Adjust advance days in CM MobileIn this article, we show you how to amend how many days in advance are displayed in CM Mobile.
‘App use requires PIN, password, or pattern lock’In this article, we explain why a password, PIN, or pattern lock is required to use the app for security.
Error Something went wrong, try again laterIn this article, we explain what to do if you receive the above error message.
Error: Device is set to use a manual proxyIn this article, we explain what to do if your device is currently configured to use a manual proxy setting.
Error: 'This page isn't working'In this article, we explain what to do if the below error message appears.
Oops! Error 403 – user config issueIn this article, we explain what to do if you receive the below error message.
Internet connection error messageIn this article, we explain what to do when you get the below error message.
Client contacts not displaying in CM MobileIn this article, we explain what to do if a client contact is not displaying in CM Mobile.
CM Mobile is already assigned to this userIn this article, we explain what to do if CM Mobile is already assigned to a user.
Events rejected due to invalid handset timeIn this article, we tell you what the issue could be if events are rejected due to invalid handset times.
Message notification icon stuck on unreadIn this article, we explain what can be causing message notification icons to be stuck on unread.
Unable to open the CM Mobile appIn this article, we explain what to do if you are unable to open the CM Mobile app.