This error occurs when the user account in User Manager does not have CM Mobile assigned.
⚠️ Important: User administrators for this system are in-house only. Support staff do not have access to user accounts on this instance.
To resolve this, contact one of your registered user administrators and ask them to assign CM Mobile to your user account. Once confirmed, attempt to log in to CM Mobile again.
If you are unsure who your user administrators are, or are still unable to access CM Mobile, raise a new case online and reference the title of this article.