To improve performance, the number of feedback and visit log records displayed in CM Mobile is limited. By default, only records from the previous 31 days are returned. Administrators can adjust this limit in the Settings application.
Update the client feedback record limit
Log in to CM Portal.
Open the Settings application.
Select CM Mobile from the available settings categories.
Locate the Restrict Client Feedback Entries setting.
Enter the required number of days.
Click Save to apply the changes.
⚠️ Warning: Increasing the day limit will return more records to CM Mobile but may negatively affect application performance and loading times. Only increase this value where there is a clear business requirement.
Access the Settings application
The Settings application is available from CM Portal after logging in.
If you cannot see Settings, you may not have permission to access it. Contact your in-house user manager to have it added to your account.
Add the Settings application to your account
Log in to CM New World.
Click User Manager.
Search for and select your user account.
Scroll down to the list of available applications.
Locate Settings and click Add.
Click Save if prompted.
Log out and log in again for the changes to take effect.