If you receive a report that a broadcast message is not being received, please confirm that the user is connected to the internet through their phone's mobile data or a Wi-Fi connection.
If the user is still unable to receive broadcast messages, please raise a new case online and include the following:
Please provide a screenshot from the handset showing no messages broadcasts in the CM mobile application.
Make and model of the device.
The operating system of the device.
The version of CM Mobile that is installed on the device.