If a user reports that broadcast messages are not being received, start by checking their internet connection and work through the steps below.
Check internet connection
Confirm that the user is connected to the internet through their phone's mobile data or a Wi-Fi connection.
Raise a support case
If the user is still unable to receive broadcast messages, raise a new case online and include the following:
A screenshot from the handset showing no broadcast messages in the CM Mobile application.
The make and model of the device.
The operating system of the device.
The version of CM Mobile installed on the device.