If a care worker is not receiving alerts when a message is received, this may be due to the notification settings in CM Mobile. Work through the steps below to check and update the settings.
Log in to CM Mobile and click the Settings tab.
Click the Workflow tab.
Confirm the correct workflow settings are enabled, such as the banner notification.
Click Save Rules in the bottom-right corner to apply any changes.
Refresh the app and check whether message alerts are now coming through.
If alerts are still not received after completing these steps, raise a case with details of the issue.