Troubleshooting
Get help on common issues and errors.
Error: idToken ExpiredIn this article, we explain what could be causing the above error message.
Error: We seem to be having some troubleIn this article, we explain what to do if you receive the above error message.
Invalid reCaptcha Unauthorised (401)In this article, we explain what to check for when you are unable to log into the HAS portal with the above error message.
Broadcast messages not being receivedIn this article, we explain what to do if broadcast messages are not being received.
Code displayed instead of client addressIn this article, we explain why you might see a code displayed instead of a client address within Visit Manager.
Document managerIn this article, we explain what document manager is.
Enable multi factor authenticationIn this article, we explain how to enable multi factor authentication.
Error processing login requestIn this article, we explain what to do if you get the below error message.
Error: IAT is in the future: 1700738220In this article, we explain what to do if your IAT is in the future.
Outcomes not importingIn this article, we explain outcomes not importing to client manager.
You don’t have permission to view this content errorIn this article, we explain what to do if you receive the below error message.