If multi-factor authentication is not yet enabled for your agency, raise a new case online and reference the title of this article.
If multi-factor authentication is already enabled for your agency, follow the steps below to turn it on for a user account.
Log in to CM New World, then click User Manager.
Click the user you need to enable multi-factor authentication for.
Ensure a phone number is added at the top of the user account.
Click the Enabled/Disabled toggle until Enabled displays to turn on multi-factor authentication for the account.
Click Save User to save your changes.
