If you are experiencing this error, work through the steps below to resolve the issue.
Use a supported browser
Ensure you are using Google Chrome to load the website. Microsoft Edge and Internet Explorer are known to cause compatibility issues with the HAS Portal and its products.
Log out and log back in
If you see the error '403 Forbidden: You don't have permission to view this content' when opening Carer Manager or Client Manager, and your permissions are set up correctly, close your web browser, log out, and log back in again. This usually resolves the issue.
Raise a support case
If the issue persists, raise a new case online and reference the title of this article.
