If a user has not received their activation email, work through the steps below to resolve the issue.
Check email and spam folders
Start by checking the following:
Check the user's spam and junk folder.
Confirm the email address added to the account is correct and valid.
If the email address is correct, you can request another activation email from the login page: Access Group UK | Login Page. Click I'm having trouble logging in and enter the email address requiring the activation.
Resend the activation email via User Manager
If you have access to User Manager, you can resend the activation email directly.
Log in to User Manager and click the user profile.
In the Account Status section, click Resend Activation Email.
đ Note: The activation email will be sent from [email protected].
Raise a support case
If you are still unable to locate the activation email, raise a new case online and reference the title of this article.