When a new user account is created, an email containing the user's credentials is sent from [email protected]. If this email has not been received, work through the steps below to locate it.
Locate the missing email
Check the carer's Spam and Junk folders.
Search the inbox for [email protected].
Contact your IT department to check whether the email has been quarantined, and ask them to whitelist [email protected].
Confirm that the email address added to the account is correct and valid.