If you are missing data on your rostering system that should have been exported from CallConfirmLive!, this can be due to a number of reasons.
The visit has not been completed
If the visit has not been completed and both the client and carer do not have a reference number attached to their record, this can cause the data not to export.
Connection issue with the CM2000 satellite
There may have been a connection issue with the CM2000 satellite. This may need to be restarted by your agency.
If you have reviewed the above and the data has still not exported, raise a new case online and reference the title of this article. Include examples of visits that have not been exported so we can investigate further.