If data is missing from CM2000 that should have been exported from your rostering system, only the data received within the export files can be processed. If the required data is not included in the export, it will not be imported into CM2000.
If you believe the data was sent successfully, contact your rostering provider to confirm that the export files contain the expected data. Request the following information from your rostering provider:
File name.
Date the file was sent.
Time the file was sent.
Once you have this information, raise a new case online and reference the title of this article so the import files can be investigated.
đ Note: Any changes to the data being exported must be arranged directly with your rostering system provider.