If you're missing data that should have been imported to CallConfirmLive! from your rostering system provider, the first thing to check is that the data has been sent.
As the data receiver, we won't know what data we've not had.
If you're sure that the client, visit or carer information has been sent through to us, simply raise a new case and we'll investigate this for you. We need the following information to begin investigating:
The file name sent.
The date the file was sent.
The time the file was sent.