A missing purchase order error can occur if the system cannot find or link a purchase order to a specific call or visit. This can happen because the purchase order was not entered, was entered incorrectly, or there was a syncing issue between systems. Without a valid purchase order, calls or visits may not be properly processed or billed.
If the purchase order has been sent but is not reflected on the client profile, ask your local authority for the date the purchase order was sent. Raise a new case online and reference the title of this article, including the date the purchase order was sent. Depending on your local authority setup, we may be able to re-import the purchase order for you.