In CallConfirmLive!, you might get a missing purchase order error if the system can't find or link a purchase order to a specific call or visit. This can happen because the purchase order wasn’t entered, was entered incorrectly, or there was a syncing issue between systems. Without a valid purchase order, calls or visits may not be properly processed or billed.
Missing purchase order
If the purchase order has been sent but is not reflected on the client profile. Ask your Local Authority for the date the Purchase order was sent to us so we can check the files for you. In some cases depending on your Local authority set up we may be able to re-import the purchase order. Please raise a new case online along with the date the purchase order was sent to us.