Troubleshooting
Get help on errors and issues
By Billy1 author21 articles
- Incorrect scaling or resolutionTroubleshooting steps for fixing incorrect scaling or resolution in CallConfirmLive! via Citrix Workspace.
- Error: 'Block variable not set'What to do if you see a 'Block variable not set' error in your client record.
- Error: 'frmClient PopulateForm 5'How to resolve the 'frmClient PopulateForm 5' error caused by a corrupted visit plan on a client record.
- Error 'UsrPlanner2 FillPlanner: Procedure call'How to resolve the 'UsrPlanner2 FillPlanner: Procedure call' error that appears in the daily planner screen.
- ContrOCC invoice import failedWhat to do if your provider invoices have failed to import into ContrOCC from CallConfirmLive!
- Error: Report file not foundHow to report a 'Report file not found' error so our team can investigate and resolve it for you.
- Incorrect service levels in ContrOCC exportWhat to do if visit data is displaying the wrong service levels in your ContrOCC export.
- Error 5: Invalid Call in frmCarer PopulateFormHow to resolve the 'frmCarer PopulateForm 5' error caused by incorrect availability saved against a carer record.
- Sent files not processingWhat to do if your rostering provider is sending files to CallConfirmLive! but they are not being processed.
- Mouse not workingHow to fix your mouse if it stops working after logging in to Citrix Workspace.
- Call failed on landlineGuidance on what to do if a carer receives a 'cannot accept call' error when logging a call on a landline.
- App launch errorWhat to do if you see an 'Unable to launch your application due to an Internal error' message in Citrix.
- Performance issuesSteps to take if you are experiencing performance issues in CallConfirmLive!.
- Error: 'Carer not active on this date'How to resolve the 'You cannot assign this carer as they are not active on this date' error in CallConfirmLive!
- Error: 'clsPlannedVisitSave 2147217913'A guide to resolving the 'clsPlannedVisitSave 2147217913' error on the Visits screen in CallConfirmLive!
- Error: 'clsCalendarPatternSave 2147217913'How to fix the 'clsCalendarPatternSave 2147217913' error when saving a rota in CallConfirmLive!
- Error: 'There is no data to export'What to do if you see a 'There is no data to export' error in CallConfirmLive!
- Error: Citrix SSL Error 61Guidance on resolving Citrix SSL Error 61 when logging in to CallConfirmLive!
- Error: 'One of the items selected has an invalid address'What to do if you see an invalid address error when viewing a route in CallConfirmLive!
- Resolve the copy and paste issue in CitrixHow to fix the copy and paste issue in Citrix Workspace for CallConfirmLive!
- Application defined or object defined errorHow to resolve the 'clsInvoicePendingHeaderSave3421' error in Finance Manager.