You can see this error when incorrect availability has been saved against a carer record. The error appears every time the carer record is opened. You can resolve this by checking your rota shifts and raising a case with our team.
Why this error occurs
Incorrect availability can be added to a carer record in two ways:
Through a shift: A shift has been added where the start time is greater than the end time, for example 19:00 to 04:00.
By the system: Incorrect availability can be created against a carer record if lots of changes are made to a rota without saving between each change.
Check your rota shifts
Before raising a case, check your rota shifts to ensure none have a start time greater than the end time.
Review your rota shifts and identify any where the start time is greater than the end time.
Mark any incorrect shifts as Do Not Use.
Recreate the shifts so the end time is after the start time.
Raise a case
After updating your shifts, or if there are no incorrect shifts to update, raise a case with our team so we can remove the incorrect availability from the carer record.
Raise a new case online and reference the title of this article.
Include the following details:
The name of the carer affected by the error.
Your company name.
The CallConfirmLive! database you use.
đ Note: Our team will remove the incorrect availability from the carer record once we have the details, resolving the error.