If you are unable to view the past availability for your care worker's via the daily and weekly planners, this is due to the carer having 3 or more availability patterns.
CallConfirmLive! always attempts to display the past availability however once a carer has 3 or more patterns then they cannot be displayed and are shown as blank. The action of refreshing a rota (e.g. amending the name and saving the rota) starts the current availability from that date point and applies an end date of one day before to ALL of the other pattern records.
If your carer has the incorrect availability from when they are initially added to a rota, this can be due to errors when creating the rota.
Steps to follow when creating a rota:
When adding rota shifts and linking carers to the shifts, please ensure that you unlink the carer and save the rota if you notice an error has been made.
You can then go back and link the carer to the correct shift after the rota has been saved.
If you do not save the rota after removing the incorrect link and you add the carer to another shift pattern, this will create two shift patterns for the carer.
As mentioned above, if the carer has three or more shift patterns, this will cause issues when trying to display the past availability.