Past availability for care workers is displayed via the daily and weekly planners. If availability is not displaying correctly, this is usually caused by a care worker having three or more availability patterns.
Why availability may not display
CallConfirmLive! always attempts to display past availability. However, once a care worker has three or more patterns, they cannot be displayed and appear as blank.
Refreshing a rota — for example, by amending the rota name and saving — sets the current availability from that date and applies an end date of one day before to all other pattern records.
If a care worker has incorrect availability from when they were initially added to a rota, this is usually caused by errors during rota creation.
Best practice when creating a rota
Follow these guidelines when adding rota shifts and linking care workers to avoid availability issues:
If you notice an error when linking a carer to a shift, unlink the carer and save the rota before making any further changes.
Once the rota has been saved, go back and link the carer to the correct shift.
If you do not save the rota after removing an incorrect link and then add the carer to another shift pattern, two shift patterns will be created for that carer.
If a carer has three or more shift patterns, this will cause issues when displaying past availability.