Files may not be processed in CallConfirmLive! due to formatting issues, missing data, wrong filenames, or upload errors.
If your rostering provider is sending files to CallConfirmLive! but they are not being processed, it could be there is an issue with the import agent within CallConfirmLive! preventing the files from being processed when they reach the inbound folder. If you have this issue, please raise a new case online and reference the title of this article.