If your rostering provider is sending files to CallConfirmLive! but they are not being processed, there may be an issue with the import agent preventing the files from being processed when they reach the inbound folder. You can resolve this by raising a case with our team.
⚠️ Important: If files are not being processed, raise a case as soon as possible to avoid delays to your data.
Raise a case
Raise a new case online and reference the title of this article.
Include the following details:
The name of your rostering provider.
The date the issue started.
Any error messages you have seen.
📌 Note: Our team will investigate the import agent and resolve the issue for you once we have the details.