If CallConfirmLive! is running slowly or behaving unexpectedly, you'll need to raise a new case online with some key information so our Infrastructure Team can investigate. Follow these steps before raising your case.
Gather the information needed
Before raising a case, collect the following information:
Note down which browser you are using.
Run an internet speed test and save the results.
Note down which website you use to access CallConfirmLive!
Check whether you use Citrix or Parallels to access CallConfirmLive!
Check whether everyone in your office is experiencing the issue, or just you.
Check whether all other programs are running correctly, or if it is only CallConfirmLive! that is affected.
Note down what you were doing in CallConfirmLive! when the performance issue occurred.
In CallConfirmLive!, click Help, then click About CallConfirmLive! and note down your hostname and server.
đ Note: You can take a screenshot of the About CallConfirmLive! box and attach it to your case instead of noting down the hostname and server manually.
Raise a case
Once you have gathered the above information, raise a new case online and include all the details. Our Infrastructure Team will investigate the performance issues on your behalf.
đ¤ Tip: It is also worth asking your internal IT team to review your setup, as performance issues can sometimes be caused by local network or device configuration.