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Error: Report file not found

How to report a 'Report file not found' error so our team can investigate and resolve it for you.

Written by Billy Dilks

You may see the following error message when running a report in CallConfirmLive!

'Error: The report file C:\CCROOT\CC3\reports\clientVisitListPerClientBiggerHeader.rpt could not be found.'

To resolve this error, raise a new case online and include the following information so our team can investigate.

Raise a case

  1. Raise a new case online and reference the title of this article.

  2. Include the approximate date and time the report was requested.

  3. Include the name of someone who is able to run the report successfully.

📌 Note: Including as much detail as possible will help our team resolve this for you as quickly as possible.

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