You may see this error in Finance Manager when processing invoices. This occurs because budget codes have not been assigned to all relevant rates in Rate Administration. Adding the missing budget codes resolves the error.
Error: clsInvoicePeningHeaderSave3421 – Application-defined or object-defined error.
Resolve the error
To fix this error, ensure all relevant rates have budget codes assigned before processing invoices.
Click Rate Administration in Finance Manager.
Review all relevant rates and identify any that are missing a budget code.
Add the missing budget codes to each rate.
Click Save, then return to Finance Manager to process your invoices.
📌 Note: All rates must have a budget code assigned before invoices can be processed successfully. If you are unsure which budget codes to assign, contact your Local Authority administrator.
Raise a case
If the error persists after adding budget codes to all relevant rates, raise a new case online and include the following details:
Your company name and CallConfirmLive! database name.
The name of the rate or rates affected.
A screenshot of the error message if possible.