You may see this error when there is an issue with one of the addresses selected to show a route. This is usually caused by an address that has been entered manually rather than selected from the address lookup list.
Resolve the error
To fix this error, check all addresses selected for the route and ensure they are valid. Follow these steps to look up and select an address correctly.
Open the client record with the invalid address.
Click the magnifying glass icon to open the address lookup.
Enter the address details, then select the correct address from the list that appears.
Click Save, then retry the route.
đ Note: Addresses entered manually rather than selected from the lookup list may not be recognised by the system. Always use the address lookup to ensure addresses are valid.
Raise a case
If you have checked all addresses and the error persists, raise a new case online and include the following details:
The full error message you are seeing.
The name of the client record with the invalid address.
Your company name and CallConfirmLive! database name.