This error can occur when logging in to CallConfirmLive! after logging in to Citrix. The full error message is:
'Unable to connect to the server. Contact your system administrator with the following error: SSL Error 84: The security certificate "ca.clece.de.goskope.com" is not suitable for use in SSL connections. Reason: Unsuitable Key Usage Field.'
If you normally use the Lite version of Citrix, try clearing your browser cookies using the steps below for your browser. If you normally use the full version of Citrix, contact your internal IT team and ask them to confirm the certificate is accepted within the company security policy.
Clear cookies in Google Chrome
Open Chrome and click More (three dots) in the top-right corner.
Click More Tools, then Clear Browsing Data.
At the top, select a time range. To delete everything, select All Time.
Select Cookies and Other Site Data and Cached Images and Files.
Click Clear Data.
Clear cookies in Microsoft Edge
Open Microsoft Edge and click the three dots in the top-right corner.
Click Settings, then Privacy and Services.
Click Clear Browsing Data, then select what to clear.
Under Time Range, choose a time range.
Select Cookies and Other Site Data, then click Clear Now.
Clear cookies in Internet Explorer
Click Tools (the gear icon in the top-right corner of the browser).
Click Safety, then Delete Browsing History.
Select the checkboxes for the data you want to delete. To delete cookies, select Cookies and Website Data.
Click Delete.
Clear cookies in Firefox
Click the menu button, then click Library (or click the Library button in the toolbar).
Click History, then Clear Recent History.
Set Time Range to Clear to Everything.
Select Cookies and confirm no other items you want to keep are selected.
Click Clear Now.
After clearing your cookies, close your browser, reopen it, and try logging in again.
If you are still unable to access CallConfirmLive! after completing these steps, raise a case for additional assistance.