CM Provider
Everything you need to get going in CM Provider.
By Billy1 author28 articles
- Unknown RFIDWhat to do if an unknown RFID appears in CM Mobile.
- Inform: Create a new userHow to create a new user in Inform Builder.
- New service requestsHow to contact your account manager for new service requests.
- Log4J vulnerability statementAn overview of the Log4J vulnerability and its impact on Access Group products.
- Error: ERR_CONNECTION_CLOSEDWhat to do if you receive the 'ERR_CONNECTION_CLOSED' error in Google Chrome.
- Customer Ideas portalHow to access the Customer Ideas portal to submit product suggestions.
- Look up admin errorWhat to do if you encounter the look up admin error.
- Final invoice email recipientsAn overview of who receives final invoice emails in CallConfirmLive!
- Contact support via telephoneHow to contact the support team by telephone.
- Requests for trainingHow to request training for CM Provider.
- Authorisation to speak with a carerHow to authorise CM Support to communicate with a carer or support worker.
- Status page: Current service availabilityHow to check the current availability and status of CM Provider services.
- Remove a tag from a clientHow to remove a tag from a client record in Client Manager.
- Login URLs for CallConfirmLive!An overview of the login URLs for CallConfirmLive! and CM New World.
- Contact my account managerHow to find your account manager's contact details in the Access support portal.
- Full version of Citrix not openingHow to install the Citrix Workspace App to launch the full version of Citrix.
- Citrix error: Unable to connect to the server: SSL Error 84What to do if you receive the SSL Error 84 message when logging in to CallConfirmLive!.
- No products visible when raising a caseWhat to do if no products are visible when raising a case in the Customer Success Portal.
- Google maps invalid request errorWhat to do if you receive the Google Maps invalid request error in CM New World.
- Medication stock count display issueWhat to do if the medication stock count is displaying incorrectly in Client Manager.
- Permission groupsAn overview of permission groups and how they are managed in CM Provider.
- Access the customer success portalHow to access the Customer Success Portal to raise a support case.
- Request an auditHow to request an audit to identify changes made to data in the system.
- Signing in error messageWhat to do if you receive a signing in error message when logging in to Inform.
- Access digital assistantHow to use the Access Digital Assistant in CM Portal.
- Commissioner portal error messagesAn overview of the frmBMCapacityHeader and frmBMCapacityUpdate error messages in the Commissioner Portal.
- Data centre migrationIn this article, we explain the data centre migration.
- Setting Up MFA for HAS-CCL CitrixHow to set up multi-factor authentication (MFA) for HAS-CCL Citrix access.