Skip to main content

CM Provider

Everything you need to get going in CM Provider.

Unknown RFIDIn this article, we explain what to do if unknown RFID appears.
Inform: Create a new userIn this article, we explain how to create a new user.
New service requestsIn this article, we explain who to contact for new service requests.
Log4J vulnerability statementIn this article, we explain the Log4J vulnerability statement.
Error: ERR_CONNECTION_CLOSEDIn this article, we explain what to do if you see the above error message.
Customer Ideas portalIn this article, we explain how to locate the customer ideas portal.
Look up admin errorIn this article, we explain what to do if the above error appears.
Final invoice email recipientsIn this article, we explain the final invoice email recipients.
Contact support via telephoneIn this article, we explain how to contact support via the telephone.
Requests for trainingIn this article, we explain how to request training.
Authorisation to speak with a carerIn this article, we explain the need for authorisation to communicate with a carer, ensuring client privacy and consent.
Status page: Current service availabilityIn this article, we explain updates on the current availability and status of our services.
Remove a tag from a clientIn this article, we explain how to remove a tag from a client.
Login URLs for CallConfirmLive!In this article, we provide you with the login URLs for CallConfirmLive!.
Contact my account managerIn this article, we explain how to contact your account manager.
Full version of Citrix not openingIn this article, we explain how to open the full version of citrix.
Citrix error: Unable to connect to the server: SSL Error 84In this article, we explain what to do if you receive the above error message.
No products visible when raising a caseIn this article, we explain what to do if you are unable to see any products when raising a case in the customer support portal.
Google maps invalid request errorIn this article, we explain what to do if you receive the below error message within CM New World.
Medication stock count display issueIn this article, we explain the medication stock count display issue within client manager.
Permission groupsIn this article, we explain how you can amend the permission groups.
Access the customer success portalIn this article, we provide you with the link to access the customer success portal.
Request an auditIn this article, we explain how you can request an audit.
Signing in error messageIn this article, we explain what to do if you receive the below error message when using Inform.
Access digital assistantIn this article, we explain how to access the digital assistant.
Commissioner portal error messagesIn this article, we explain the error messages frmBMCapacityHeader and frmBMCapacityUpdate.
DC2 moveIn this article, we explain the DC2 move.
Data centre migrationIn this article, we explain the data centre migration.