MFA is required to access HAS-CCL Citrix, particularly when accessing systems remotely or when an account has not yet been enrolled in MFA. Before you begin, ensure you have the following:
Your first stage CCL login details (username: firstname.surname, password: firstname.surname01).
The Microsoft Authenticator app installed on your phone.
Register your device
Open a private or incognito browser window:
Chrome: Click the three dots, then New Incognito Window.
Edge: Click the three dots, then New InPrivate Window.
Log in using your first stage CCL username and password.
Click Add Device, enter a name for your phone (for example, Samsung Tony OHare), then click Go.
A QR code will appear on screen.
Open the Microsoft Authenticator app on your phone.
Tap the + icon and select Other (Google, Facebook, etc.).
Scan the QR code. Your CCL account will be added to the Authenticator app.
Return to the registration page and click Test.
Enter the passcode from the Authenticator app in the test box and click Go.
A green tick will confirm setup is complete. Close your browser.
đ Note: Do not use apostrophes in the device name.
Sign in to Citrix
Open your browser normally (not in private or incognito mode).
Enter your first stage CCL username and password.
Open the Authenticator app and retrieve your six-digit code from your CCL account.
Enter the code in the Passcode box and click Submit.
Click the CCL Test icon to complete sign in.
