To enhance your support options and provide a more seamless and convenient experience, we've designed the access digital assistant.
Depending on your access level, you can either select from a list of topics or directly type your question to the access digital assistant.
Our dedicated support team is still on hand to deal with more complex or technical queries.
Achieve more from CM portal
Instant assistance: Looking to perform common tasks in your software? We've designed your Digital Assistant to ensure you can get instant answers to our most frequently asked questions.
Convenient access: Access knowledge base articles directly from your software, saving you time when looking for the answers you need.
24/7 availability: Your Digital Assistant is available around the clock, helping you to get answers day or night.
Online cases: If you need more help, and have access to raise support cases, you can now convert your Digital Assistant conversation into cases, so you can raise a case with the team without leaving PeopleHR.
Use the Access Digital Assistant
To use the Access Digital Assistant, follow these steps:
In Access CM Portal, click the Access Digital Assistant icon.
2. Select Help with Access CM Portal then type your question. The Digital Assistant will search the full knowledge base to generate a suitable answer.
3.the answer. You can confirm whether the answer has resolved your query, or if you need further assistance. If the answer hasn't resolved your query, select Talk to a person and the Digital Assistant raises a support case for you.
📌 Note: Your feedback is invaluable to us. As part of our continuous effort to enhance your experience, we kindly request that, at the end of your experience with the digital assistant, give it a thumbs up if it helped.