The Access Digital Assistant is available directly within CM Portal and provides instant answers to common questions, access to knowledge base articles, and the ability to raise a support case without leaving the portal. It is available 24 hours a day, 7 days a week.
Depending on your access level, you can either select from a list of topics or type your question directly.
In CM Portal, click the Access Digital Assistant icon.
Select Help with Access CM Portal, then type your question. The Digital Assistant will search the knowledge base and generate a suitable answer.
Review the answer and confirm whether it has resolved your query. If not, select Talk to a Person — the Digital Assistant will raise a support case on your behalf.
📌 Note: At the end of your session, give the Digital Assistant a thumbs up if it helped. Your feedback helps improve the experience for all users.