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How to resolve login issues with the Citrix Storefront plugin.

Written by Billy Dilks

If you are experiencing issues logging in via the Citrix Storefront plugin, remove the current Citrix Storefront account from your Citrix Receiver and follow the steps below to re-add it.

Re-add the CM Citrix account

  1. Open Citrix, then click Menu.

  2. Click Accounts, then click Remove next to CM Citrix.

  3. Once the account has been removed, log in to CallConfirmLive!.

  4. Click your username in the top-right corner.

  5. Click Activate. This downloads the activation file.

  6. Click the downloaded file to open it and re-add the CM Citrix account profile to your Citrix Receiver.

  7. Re-test the Citrix Receiver and Citrix Storefront plugin.

📌 Note: If you continue to experience issues, raise a new case online.

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