You may experience issues with copy and paste functionality in Citrix Workspace. This is a known issue that can be resolved by reinstalling Citrix Workspace with specific settings to prevent automatic updates from reintroducing the problem.
⚠️ Important: You will need administrator access to your device to complete these steps. If you do not have administrator access, contact your IT department before proceeding.
Reinstall Citrix Workspace
Uninstall Citrix Workspace via Control Panel on your Windows device.
Install Citrix Workspace app for Windows LTSR 2402 Cumulative Update 3 Hotfix 1 using an elevated command line with the following command:
Once installed, open Citrix Workspace and check that it has not auto-updated despite these settings.
📌 Note: Auto-updates can still occur if local policies are set by your IT department. Citrix Workspace checks update settings and applies them as soon as you launch a session or application.
If Citrix Workspace has auto-updated
If Citrix Workspace has auto-updated despite following the steps above, your IT department will need to apply a workaround to prevent this from happening.
Open Citrix Workspace, then click Update Settings.
Turn off the Notify me toggle to prevent automatic updates.
📌 Note: The specific workaround required will depend on your organisation's local policy. Raise a new case online and we can provide your IT department with the appropriate guidance.
Raise a case
If the issue persists after following these steps, raise a new case online and include the following details:
A description of the copy and paste issue you are experiencing.
Confirmation of the Citrix Workspace version currently installed.
Your company name and CallConfirmLive! database name.
