You may find your mouse stops working after logging in to Citrix Workspace if your scale and layout settings are not set to the recommended values. You can resolve this by updating your display settings following these steps.
Fix your display settings
Click the Windows search bar, then type 'Dots Per Inch (DPI)'.
Click System Settings, then click Scale and Layout.
Set Change the size of text, apps and other items to 100%.
Log back in to Citrix Workspace.
đ Note: If you continue to experience issues after updating your settings, raise a new case online and reference the title of this article.