You may see incorrect scaling or resolution in CallConfirmLive! via Citrix Workspace due to differences in display settings, high Dots Per Inch (DPI) screens, multiple monitors, or outdated software. Server settings can also affect how your session appears.
Check resolution settings
To check your resolution settings, follow these steps.
Open your system task tray in the bottom-right of your desktop.
Right-click the Citrix icon, then click Advanced Preferences.
In Advanced Preferences, click High DPI.
Select the appropriate option, then restart Citrix.
đ Note: If you're unsure which option to select, cycle through each one until your resolution appears correctly.