New users must be created in Inform Builder to provide them with access to the system and assign the appropriate roles and permissions.
Log in to Inform Builder and click the Users tab at the top of the screen.
Click Add New User and fill in the relevant details for the new user.
If you have multiple agencies, click Add Another Agency to add additional agency IDs as needed.
Click Add to create the user.
The new user will receive an email with a link to Inform so they can set their password.
To view the new user, click the Users tab — they will appear in the list.
📌 Note: If you do not have access to the admin side of Inform, or experience any issues creating a new user, raise a case for assistance.