In CallConfirmLive!, you might need to change a user's agency if they transfer to a different department, role, or location within the organisation. This ensures their account reflects the correct agency for proper access, reporting, and scheduling, and helps maintain accurate data.
To change the agency that a user account is linked to, you will need to contact the support team.
Please raise a new case and reference the title of this article, including the below information:
Name and username of the user.
Full name of the new agency that the user requires to be linked to.