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If your first stage user account is locked, you won't be able to log in to CallConfirmLive! This can happen due to too many failed login attempts, account inactivity, or an expired password.

To get your account unlocked, raise a <a href="https://accessgroup.my.site.com/Support/s/login/?language=en_US&amp;ec=302&amp;startURL=%2FSupport%2Fs%2Fcreatecase" rel="nofollow noopener noreferrer" target="_blank">new case</a> online and include the following details:

- The username of the locked account.
- Your company name.
- Your CallConfirmLive! database name.

📌 Note: Once we receive your case, we'll unlock your account and confirm when it's ready for you to use.

Guidance on what to do if your first stage user account is locked in CallConfirmLive!

My first stage user account is locked

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My first stage user account is locked

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