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If a user has been locked out of CallConfirmLive! due to multiple failed login attempts, your in-house user administrator can unlock the account following these steps.

⚠️ Important: You'll need user administrator permissions to unlock an account.

Log in to CallConfirmLive!, then click System.

Click User Administration, then search for the user account.

Double-click the required user profile to open it.

Click Enable, then click OK.

1. Log in to CallConfirmLive!, then click System.
2. Click User Administration, then search for the user account.
3. Double-click the required user profile to open it.
4. Click Enable, then click OK.

📌 Note: The user can log in again as soon as you click OK.

Everything you need to know about unlocking a user account in CallConfirmLive!

Account unlock

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