You may see this error in the daily planner screen after clicking Find Now when there is a Name Not Known client in the search criteria. You can resolve this by adding a forename and surname to the affected client record.
Resolve the error
You can resolve this error in two ways — by updating the client or carer record directly, or by removing the planned visit from the daily planner screen.
Update the client or carer record
Add the forename and surname to the affected client, then refresh the daily planner screen.
Remove the planned visit
Log in to CallConfirmLive!
Click the Client or Carer section, then click Advanced.
Turn on the Unknown Clients or Unknown Carers toggle, then click Find Now.
Double-click the record to open it, then clear the Name not known checkbox.
Enter the client or carer forename and surname, then click Save and close the record.
📌 Note: Refreshing the daily planner screen after updating the record will confirm the error has been resolved.
Error details
Field | Details |
Object | usrPlanner2 |
Procedure | FillPlanner |
Number | 5 |
Description | Procedure call or argument is not valid |