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If you identify an issue with ContrOCC visit data export incorrectly displaying the wrong service levels, please raise a <a href="https://access-support.force.com/Support/s/createcase" target="_blank" rel="nofollow noopener noreferrer">new case</a> online and reference the title of this article.  

In this article, we explain what to do if visit data export incorrectly displaying the wrong service levels.

Incorrect service levels in ContrOCC export

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